General Terms and Conditions

Terms and Conditions

of the shotgunX online store
www.shotgunx.com

Effective from: 1 September 2026

1. General Provisions

1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the Seller and the Buyer in connection with the purchase of goods through the shotgunX online store available at www.shotgunx.com (hereinafter referred to as the “Online Store”).

1.2. The Seller is:

Petr Lahres
Company ID: 02753898
VAT ID: CZ688434998
Resslova 1213/1
741 01 Nový Jičín
Czech Republic
E-mail: info@shotgunx.com
Phone: +420 737 568 684

(hereinafter referred to as the “Seller”).

1.3. The Online Store primarily offers commercially available accessories and equipment for sport shooting and related goods from various manufacturers.

1.4. These Terms and Conditions apply to purchases made by consumers. The Online Store is not intended for sales to businesses in connection with their business activities.

1.5. The Buyer is a natural person who, outside the scope of their business activities or independent professional activities, enters into a purchase agreement with the Seller (hereinafter referred to as the “Buyer”).

2. Ordering and Conclusion of the Purchase Agreement

2.1. The offer of goods in the Online Store includes, in particular, the name of the goods, their main characteristics, price, and availability information.

2.2. The Buyer orders goods through the Online Store's ordering system.

2.3. Before submitting an order, the Buyer has the opportunity to check and correct the information entered in the order.

2.4. By submitting an order, the Buyer confirms that the information provided is correct and agrees to these Terms and Conditions.

2.5. The purchase agreement is concluded when the Buyer submits the order to the Seller.

2.6. Upon receiving the order, the Seller will send the Buyer an order confirmation to the e-mail address provided.

2.7. The agreement is concluded in the Czech language.

2.8. The concluded agreement is archived by the Seller in electronic form.

3. Price and Payment Terms

3.1. The price of the goods is stated for each product in the Online Store. The price includes applicable taxes and fees where their inclusion is required by law.

3.2. Shipping costs and any additional costs are displayed to the Buyer before the order is submitted.

3.3. The Buyer may pay for the order using the payment methods currently offered in the Online Store, in particular:

payment card,
QR payment,
bank transfer,
Apple Pay,
Google Pay.

3.4. In the case of payment by bank transfer, the goods will be dispatched only after the full amount has been credited to the Seller's account.

4. Delivery of Goods

4.1. The Seller delivers goods to the Czech Republic, Slovakia, Poland, Germany, and Austria.

4.2. Goods are delivered via the carrier selected by the Buyer. The available delivery options and their prices are displayed during the ordering process before the order is submitted.

4.3. In-stock goods are generally dispatched by the Seller within 1–3 business days from the conclusion of the purchase agreement or, in the case of payment by bank transfer, from the date the payment is credited to the Seller's account.

4.4. If the ordered goods are not in stock, the Seller will inform the Buyer of this fact without undue delay, generally by e-mail or telephone, and provide an estimated delivery date.

4.5. If the Buyer does not agree with the estimated delivery date, the Buyer may cancel the order. If the purchase agreement has already been concluded, the Buyer may withdraw from the agreement under the conditions set out by applicable law. Any payments already made will be refunded to the Buyer.

4.6. Unless a different delivery period has been agreed between the Seller and the Buyer, the Seller shall deliver the goods without undue delay and no later than within the period stipulated by applicable law.

4.7. Personal collection is possible by prior individual agreement with the Seller. The Seller does not operate a physical store or a permanently designated collection point.

4.8. The risk of damage to the goods passes to the Buyer upon receipt of the goods by the Buyer or by a third party designated by the Buyer, other than the carrier.

5. Withdrawal from the Purchase Agreement

5.1. A Buyer who is a consumer has the right to withdraw from a purchase agreement concluded through the Online Store without giving a reason within 14 days, unless applicable law provides otherwise.

5.2. In the case of a purchase agreement concerning the delivery of goods, the withdrawal period begins on the day on which the Buyer or a third party designated by the Buyer, other than the carrier, takes receipt of the goods.

5.3. If the purchase agreement concerns several types of goods or the delivery of several parts supplied separately, the withdrawal period begins on the day on which the Buyer takes receipt of the last item or part of the delivery.

5.4. The Buyer may withdraw from the agreement by any unequivocal statement made to the Seller clearly expressing the Buyer's decision to withdraw from the agreement.

5.5. The Buyer may submit the withdrawal in particular:

through the online withdrawal form available in the Online Store,
by e-mail to info@shotgunx.com,
using the model withdrawal form provided at the end of these Terms and Conditions.

5.6. The Buyer is not required to give a reason for withdrawing from the agreement.

5.7. The Buyer must send or hand over the returned goods to the Seller without undue delay and no later than 14 days from the date of withdrawal from the agreement, unless applicable law provides otherwise.

5.8. The Buyer bears the costs associated with returning the goods in the event of withdrawal from the agreement.

5.9. The Buyer may examine the goods only to the extent necessary to become familiar with their nature, characteristics, and functionality. The Buyer may not use the goods in the ordinary manner or handle them beyond this extent.

5.10. The Seller shall refund to the Buyer all payments received under the purchase agreement, including delivery costs to the extent required by applicable law, no later than 14 days from the date of withdrawal from the agreement.

5.11. If the Buyer chose a delivery method other than the least expensive standard delivery method offered, the Seller shall refund the delivery costs only up to the amount corresponding to the least expensive standard delivery method offered.

5.12. The Seller is not obliged to refund the payments before receiving the returned goods or before the Buyer provides proof that the goods have been sent back, whichever occurs first.

5.13. The Seller shall refund the payments using the same payment method used by the Buyer, unless otherwise agreed with the Buyer.

5.14. The right of withdrawal does not apply in cases where withdrawal from the agreement is excluded under applicable law.

6. Liability for Defects and Complaints

6.1. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt and correspond to the purchase agreement and the requirements stipulated by applicable law.

6.2. The Buyer has rights arising from defective performance to the extent provided by applicable law.

6.3. Statutory liability for defects does not apply to normal wear and tear caused by ordinary use of the goods, provided that such wear corresponds to the nature of the goods and their expected use.

6.4. The fact that a particular component of the goods is subject to normal wear and tear does not, in itself, exclude the Seller's liability for a defect caused by a material defect, manufacturing defect, or another deficiency for which the Seller is liable under applicable law.

6.5. The Buyer may make a complaint:

by e-mail to info@shotgunx.com,
or in writing to the Seller's registered office address.

6.6. When making a complaint, the Buyer shall provide, in particular, their contact details, the order number or identification of the goods concerned, a description of the defect, and the requested method of handling the complaint to the extent permitted by applicable law.

6.7. The Seller may ask the Buyer to present or return the goods concerned for the purpose of assessing the alleged defect.

6.8. The Seller shall provide the Buyer with confirmation of the complaint and subsequently confirmation of its resolution or written reasons for rejecting the complaint in accordance with applicable law.

6.9. Complaints shall be handled without undue delay and no later than within the period stipulated by applicable law.

6.10. If the complaint is justified, the Buyer has the rights provided by applicable law. The Seller shall bear the costs associated with a justified complaint to the extent required by applicable law.

7. Use of Goods

7.1. The Buyer is obliged to use the goods in accordance with their intended purpose, instructions for use, the manufacturer's safety instructions, and applicable law.

7.2. The Seller is not liable for damage or defects caused by improper use of the goods, unauthorized intervention, mechanical damage, or use contrary to the instructions for use or the manufacturer's instructions, if such conduct caused the defect.

7.3. For goods containing components subject to normal wear and tear, their service life may depend on the intensity and manner of use.

8. Personal Data Protection

8.1. Information regarding the processing of the Buyer's personal data is provided in a separate document, “Privacy Policy”, available in the Online Store.

9. Out-of-Court Consumer Dispute Resolution

9.1. If a consumer dispute arises between the Seller and the Buyer and cannot be resolved by mutual agreement, the Buyer may use out-of-court consumer dispute resolution through the competent body.

9.2. The body responsible for out-of-court consumer dispute resolution is, in cases stipulated by applicable law, in particular:

Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Republic

9.3. Current information on out-of-court consumer dispute resolution is available on the website of the Czech Trade Inspection Authority.

10. Governing Law

10.1. Contractual relationships between the Seller and the Buyer are governed by the laws of the Czech Republic.

10.2. The choice of Czech law does not affect mandatory provisions of applicable law that provide consumer protection to the Buyer and that apply to the contractual relationship regardless of the choice of governing law.

11. Final Provisions

11.1. These Terms and Conditions are valid and effective from the date stated in their heading.

11.2. The Seller may amend or supplement these Terms and Conditions. For a particular purchase agreement, the version of the Terms and Conditions effective at the time the agreement was concluded shall apply.

11.3. If any provision of these Terms and Conditions becomes invalid or ineffective, this shall not affect the validity of the remaining provisions.

11.4. These Terms and Conditions are published in the Online Store at www.shotgunx.com.